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Frequently Asked Questions - FAQ

Over the years, we have become familiar with the questions that customers have regarding our wholesale fresh cut flowers. This FAQ help area addresses the most commonly asked questions and issues that our customers ask. If you do not see your question or issue listed here, contact us for a Direct Response at customerservice@nationalflowermart.com


Q. How do I register my company?

A. Simply click on the log in page, and click on the REGISTER button on the left hand side under NEW USER. You will then be prompted to answer some basic information about your company. Please be sure to include your email address, as this will become your user ID.

Q. What if I forgot my password?

A. Click on the LOG IN button off of the main page. On the middle of the page you will see a link that says "e;Forgot your password?"e;. Click on that link, and enter the email address you used at the time of registration. Our system will then email your password to that email address.

Q. My company information has changed, how can I edit any of my company's information?

A. Once you are signed in to your account, click on the personal profile tab, and your information page appear. Once you have edited your information, make sure to click on the "e;Update Personal Profile"e; button at the bottom of the page!

Q. How do I edit the items in my shopping cart?

A. If you added too many quanities to one item simply click on that quantity, type in the number that you prefer in the box, and press "e;Enter"e;. You can always click on the CLEAR CART link under the shopping cart on the right hand side of the screen, to remove all of the items from your cart, and you can start new.

 Q. What is your shipping cut off time?

A. All orders placed before 2:00 pm EST will be shipped same day for next day priority delivery. All orders placed after 2:00 pm will be processed the following business day. All Saturday delivery orders must be placed by 1:30 pm EST on Friday to ensure next day delivery.

Q. What payment methods do you accept?

A. We accept all major credit cards including, Visa, MasterCard, American Express, and Discover. You can also process your credit cards using Paypal by clicking on the Paypal link to make payment. National Flower Mart accepts cashiers checks for all pre-orders. Payment via cashier's check must be sent prior and posted before shipping date requested for pre-order.

Q. How do I place a pre-order?

A. National Flower Mart encourages using our pre-order system especially around holiday time, to ensure that we have the quantity needed in stock for the date requested. Pre-ordering is easy - click on the Holiday, or Event desired on the left column of the site, fill out the form, and email it to preorders@nationalflowermart.com , or fax it to us at (877) 675-5855.

Q. How can I check my order status, and get tracking information?

A. Sign into your account. Once you have signed into your account you will see an order status tab at the top of the page.  Once you click on that, you will then be able to see your order status, and tracking number for the order.

Q. If some of the flowers ordered are damaged, what should I do?

A. National Flower Mart carefully selects each order with special care before leaving our warehouse, and goes threw a strict quality control process.  In the event you receive damaged stems, simply contact our Customer Care department within 24 hours of receiving your order.  We will ask you to please fax a copy of your invoice with the amount of damged stems within 48 hours to (877) 675-5855. We will also need a picture of the damaged stems within 48 hours of delivery emailed to customerservice@nationalflowermart.com .  We will credit your account for the amount of the damaged stems in the box, and not for the entire order.

Q. Where is your facility located?

A. We are located in Miami, Florida and we are a wholesale south florida supplier that ships nation wide directly to you. All of our farm fresh flowers, are shipped overnight so you get your fresh cut flowers faster, which ensures freshness!



Q. Do ship wholesale flowers to Canada?

A. Yes we do ship our wholesale fresh cut flowers to Canada, at additional shipping costs. Please contact our sales department for more information, and shipping charges. Our Wholesale fresh cut flowers ships to Canada same day, and arrives fresh to you, and will provide longer vase lifes for your customers!



Q. What are your hours of operation?

A. Our Customer Care team is available Monday - Friday 8:30AM - 4:00PM EST. Our inventory is available 24 hours a day online. You can always contact us 24 hours a day at sales@nationalflowermart.com , and one of our account representatives will get back to you in a timely manner.

Q. I want to order roses for my wedding, or event how many days to I need to let you know before hand?

A. At NationalFlowerMart.com we try to always have at least 1 variety of each color in our coolers at all time. However if you need wholesale fresh cut roses, and want a specific variety we rcommend you order them 5 days before to ensure proper delivery time. If you are getting wholesale fresh cut roses for a wedding in advance, we take orders for up to 3 months in advance! So book your orders once you get them, and know you can rely on us to get your wholesale fresh cut flowers there on the date you request them. We carry wholesale fresh cut roses in assorted color roses, novelty roses, bi-colored roses, cream roses, green roses, hot pink roses, lavender roses, orange roses, peach roses, pink roses, wholesale red roses, white roses, and yellow roses. We also carry many varieties of each color roses, so please check out our huge selection in the rose catagory which is broken down by color.



Q. I am new to website shopping, what are the procedures for placing an order?

A. Some people who are new to the internet have difficulty using online shopping systems. Some things to note are as follows: First time users of the website should not enter an email address and password on the first page of the Check-Out system. This is because they do not have a user name and password on file yet. In this case shoppers should complete the order first, then the next time they return to the site to purchase flowers, their user-name, shipping, and billing information will automatically be available. If you did not receive an email confirmation after placing your order, then your order did not go through. You should send an email to tech support for assistance. If you have the JavaScript Feature turned-off in your browser, then you will not be able to use the shopping system. If you have Cookies turned off in your computer, then the shopping system may not work properly. Our Customer Service representives are here to help you along the way with any questions. Please email or contact customer service with any questions or concerns you may have.


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